FAQ

BRAND

How do you pronounce Ruwsa?

It is pronounced roo-sa.

How protective are your cases?

Are cases are protective while still being slim and beautiful. Each case has a raised front lip for screen protection as well as camera protection. It is made out of TPU material with shock absorption so you can sleep well knowing your phone is protected.

How do I use the key photo holder included in the package?

The photo holder can hold up very small pictures. Just experiment with a few light weight pictures and it should work well!. Here's an example:

ORDERS

How can I edit my order after placing it?

Orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order. Contact Us Here

How do I use a discount code or gift card?

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

My item was damaged upon delivery. What do I do?

If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

SHIPPING

Do you ship internationally?

Unfortunately at this time we only ship to the USA. However you can send us an email if you'd like to be notified of when we begin to ship internationally. Contact Us Here

How long does shipping take?

If you selected free shipping, orders ship out within 1-2 business days and take 3-5 business days to deliver, dependent on your location. 

Why hasn't my tracking link been updated?

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.

RETURN POLICY

What is the returns & exchange policy?

To begin an exchange or return, please Contact Us Here and include your order number & reason for returning or exchanging.